Underpinned by 45 years of operations, and backed by Origin Energy, NRC provides a range of Health & Safety Response services across a wide spectrum of industries. Our solutions are geared to support your people and assets, freeing up the business to focus on its core operations and ultimately become more efficient.
Our sophisticated, 24/7 Melbourne-based control centre is designed to provide highly reliable, robust, responsive and streamlined solutions through specially trained response officers, equipped with the latest and most innovative technology.
NRC prides itself on the professionalism of staff, willingness to explore every option and our ability to seamlessly fit into any business, for the short or the long term. No matter how long the journey, we’re there for every step.
Reliable, well-informed and with decades of experience behind us, NRC is unique in that we are able to tailor our services to any business, any time, anywhere, throughout Australia, New Zealand and the Asia Pacific regions. We hold ISO accreditations in Quality, Safety and Environment.
National Response Centre (formerly Service Control Section, Service Dispatch and then Central Dispatch – Gas and Fuel Corporation of Victoria) was established in 1972 following the conversion of Melbourne from town gas to natural gas and has been operating 24 hours a day, 7 days a week ever since.
At the time, NRC’s main function was to manage Gas and Fuel’s inbound emergency calls and outbound dispatch activities which included field response to emergencies and gas appliance repair and maintenance.
In December 1999, Origin Energy (formerly Boral Energy) acquired the NRC business and secured existing service agreements from the Victorian Government. The NRC brand was established and the business autonomously operates within a strict ‘ring fenced’ environment and our services were offered to other industry participants.
By 2003, NRC had established itself as the leading provider of emergency response services within the gas and oil exploration and production, generation, gas distribution, energy retailing and water markets.
During 2012, NRC further enhanced its capability by expanding its suite of safety related services such as journey management, lone and remote worker, fatigue management, confined space entry, dedicated response to In Vehicle Management System (IVMS) and personal locator beacon alerts and mobilisation of crisis and group emergency management teams.
Today NRC maintains a unique and trusted standing amongst the broad energy and energy related industries and is recognised as providing vital services to organisations striving for zero harm environments.