National Response Centre (NRC) is committed to protecting your privacy and to appropriately managing the personal information that we hold about you in accordance with the requirements of the Privacy Act 1988 (Cth).
For specific information on the types of personal information that we collect about you and why we do this, you should read our Privacy Collection Statement.
Your information is being collected by Origin Energy Retail Limited (ABN 22 078 868 425) of Level 32, Tower 1, 100 Barangaroo Avenue, Sydney NSW 2000, trading as National Response Centre (us or we)
Our contact details are available on our Contact Us page or you can email us at: firstname.lastname@example.org.
We collect, use and disclose your personal information (which includes your name, address, telephone and other contact details) in order to respond to your query and to provide assistance to you. This may involve providing call centre services to receive your request for assistance, dispatch services for responses to emergency and non-urgent faults that you report and the co-ordination of a response to your request for assistance. In some circumstances, we may also collect sensitive information about you or other people who reside at your service address (for example, if life support equipment is used at your service address).
We will normally collect your personal information directly from you, including when you contact us via telephone. We may collect personal information about you from third parties, but will take reasonable steps to ensure that you been made aware of the matters disclosed below. If you choose not to provide your personal information to us, we may not be able to answer your query or respond to your request for assistance in a timely manner (or at all).
In order to respond appropriately to your request for assistance, we may disclose your personal information to third parties, including our field maintenance contractors, call centre providers, your energy retailer, companies that manage the distribution of your energy and our other service providers.
The App is a mobile application for monitoring people and assets that NRC makes available to its current corporate customers (NRC Customers). The App is not designed or intended for personal, domestic or household purposes.
To be eligible to access and use the App:
You are responsible for all actions taken by any person using the App with your login and password. You must maintain the confidentiality of your password and notify NRC immediately at email@example.com if you become aware of any unauthorised use of your App login and password.
The App collects location data. You consent to us using such data and providing it to our third party providers in accordance with our privacy statements.
When you use the App, you must not:
You can terminate your App account at any time. If you do so, you must notify us at firstname.lastname@example.org
Your use of such Third Party Content is subject to your compliance with all applicable licence terms (which you acknowledge that you have read and understood). You must not breach, or cause NRC to breach, any such licence terms.
To the extent permitted by law, NRC provides the App “as is” and excludes all warranties and guarantees relating to the App. Without limiting the foregoing NRC does not warrant or guarantee that the App is complete, current, fit for a particular purpose, secure or free from errors, omissions, defects or viruses or that the App will be always available or uninterrupted. NRC does not provide any warranty or guarantee, and excludes any and all liability, in respect of any content or functionality of the App that is provided by a third party, including any Third Party Content or User Content. If any warranty or guarantee implied or conferred by law cannot be excluded, NRC’s liability for breach of that warranty or guarantee is limited (to the extent permitted by law and at NRC’s option), in the case of: (a) goods, to the repair or replacement of the goods, supply of equivalent goods or payment of the cost of the same; and (b) services, to the resupply of the services or payment of the cost of the same.
You use the App at your own risk. You indemnify NRC, its related bodies corporate and their respective officers, directors, employees, contractors and agents against all costs, expenses, liabilities and losses suffered by any of them arising out of or in connection with your use of the App, including any claims by made by third parties.