National Response Centre | Employee Safety Monitoring and 24/7 Response

Ensuring employee safety and asset integrity across all industries

Operating for nearly 50 years, we provide specialist Employee Safety, Asset Monitoring and Emergency Response services supported by our dedicated 24/7 Australian based monitoring and response centre.

Our service is highly effective in keeping your employees and assets safe

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80,000

Activities Monitored Per Year

365,000

Responses per Year

192,000

Jobs Dispatched per Year

TraXu

Bringing employee safety to your fingertips

TraXu is a purpose-built app designed to support a range of health and safety monitoring services. Fully supported and monitored by the NRC Response Centre 24/7, it’s a comprehensive solution that takes the worry out of everyday employee safety monitoring.

Easily log your activities

TraXu allows in-field users to register, update and close a range of monitoring activities such as Journey Management, Lone & Remote Worker and Confined Space Entry via the app.

Custom locations

Whether you’re working on a remote area with no named address or a known physical asset, you can create your own location or point of interest for easy reference.

Checkin and notifications

Users can manage check-ins via the app, with notifications before their due time expires. Activities are monitored 24/7 by the NRC Response Centre so users are assured they are being looked after if incidents arise.

Reporting

Daily service usage reports are provided so you know how much activity is being performed by your team or a specific user. These reports are also accessible via the customer portal.

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Our integrated service offering is unique

In addition to our established monitoring service, call-in monitoring service, and employee safety app TraXu, we also have the flexibility to integrate and monitor existing customer employee safety technologies.

NRC Integrated service offering from monitoring to response to action

Services

Employee Safety Monitoring

We provide monitoring services for employee activities including long distance driving, working alone or remotely, attending unknown premises and daily welfare checks.

Our monitoring services are supported by our dedicated 24/7 monitoring and response centre. This allows us to deliver a reliable service and reassurance that we are looking out for your employees’ safety at all times

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Asset Integrity Monitoring

We provide dedicated monitoring of customers asset telemetry.

Our services cover assets across a range of industries including renewable generation (wind + solar), water and gas infrastructure.

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Emergency and Response

We are a highly trusted provided of critical emergency and response services;

Faults & Emergencies: Around the clock management of inbound and outbound response hotlines
Dispatch: Efficient dispatch of reported faults and emergencies direct to field resources
Crisis Team Mobilisation: Activation of management teams in the event of a crisis or emergency

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Trusted by leading companies

What our customers say

WaterNSW

"The NRC were referred to our business at a time when we were in the market for a new support partner able to take on both the management of our emergency hotline and employee safety monitoring on a 24/7 basis. The NRC’s established experience in both was clear as we worked with them to mobilise services within their business. They were consultative, flexible and adaptive to our needs particularly around employee safety monitoring where we have the challenges of an often remote workforce with limited communications coverage.

The NRC understood one system doesn’t work for all locations and designed a blended employee safety solution that incorporated our existing satellite communications platform as well as the response centre’s call in service and mobile application TraXu. It is reassuring to both the business and employees that the NRC are checking in and following up with our teams at all times.

The experience with the NRC has been cooperative and hands on. They regularly engage with us to evolve and optimise the service. The service is efficient, respectful and friendly. The combination of the call and the email helps us to dispatch the calls in an efficient and effective way internally. We would recommend them to other similar utility companies."

Multinet Gas Networks

"In the wake of severe weather storms in June 2021, parts of our gas network in Victoria were significantly impacted, causing damage to the gas network. Ensuring the safety of our customers was critical and led to some challenging days as the business worked to mobilise field crews to complete repairs, and affected customers informed of our progress.

The NRC fault, emergency response and dispatch teams were with us for every step of that journey, attending to all calls, assisting with the messaging and dispatch as well as supporting our Service Provider as they moved through the damaged areas.

The NRC were able to respond quickly and efficiently to any change or request made and delivered a quality and reliable response service during what was a difficult and challenging time, working seamlessly with our teams."