Ensuring employee safety and asset integrity across all industries
Operating for nearly 50 years, we provide specialist Employee Safety, Asset Monitoring and Emergency Response services supported by our dedicated 24/7 Australian based monitoring and response centre.
Our service is highly effective in keeping your employees and assets safe
80,000
Activities Monitored Per Year
365,000
Responses per Year
192,000
Jobs Dispatched per Year
TraXu
Bringing employee safety to your fingertips
TraXu is a purpose-built app designed to support a range of health and safety monitoring services. Fully supported and monitored by the NRC Response Centre 24/7, it’s a comprehensive solution that takes the worry out of everyday employee safety monitoring.
Easily log your activities
TraXu allows in-field users to register, update and close a range of monitoring activities such as Journey Management, Lone & Remote Worker and Confined Space Entry via the app.
Custom locations
Whether you’re working on a remote area with no named address or a known physical asset, you can create your own location or point of interest for easy reference.
Checkin and notifications
Users can manage check-ins via the app, with notifications before their due time expires. Activities are monitored 24/7 by the NRC Response Centre so users are assured they are being looked after if incidents arise.
Reporting
Daily service usage reports are provided so you know how much activity is being performed by your team or a specific user. These reports are also accessible via the customer portal.
Our integrated service offering is unique
In addition to our established monitoring service, call-in monitoring service, and employee safety app TraXu, we also have the flexibility to integrate and monitor existing customer employee safety technologies.
Services
Employee Safety Monitoring
We provide monitoring services for employee activities including long distance driving, working alone or remotely, attending unknown premises and daily welfare checks.
Our monitoring services are supported by our dedicated 24/7 monitoring and response centre. This allows us to deliver a reliable service and reassurance that we are looking out for your employees’ safety at all times
Asset Integrity Monitoring
We provide dedicated monitoring of customers asset telemetry.
Our services cover assets across a range of industries including renewable generation (wind + solar), water and gas infrastructure.
Emergency and Response
We are a highly trusted provided of critical emergency and response services;
- Faults & Emergencies: Around the clock management of inbound and outbound response hotlines
- Dispatch: Efficient dispatch of reported faults and emergencies direct to field resources
- Crisis Team Mobilisation: Activation of management teams in the event of a crisis or emergency
Trusted by leading companies
What our customers say
WaterNSW
"The NRC were referred to our business at a time when we were in the market for a new support partner able to take on both the management of our emergency hotline and employee safety monitoring on a 24/7 basis. The NRC’s established experience in both was clear as we worked with them to mobilise services within their business. They were consultative, flexible and adaptive to our needs particularly around employee safety monitoring where we have the challenges of an often remote workforce with limited communications coverage.
The NRC understood one system doesn’t work for all locations and designed a blended employee safety solution that incorporated our existing satellite communications platform as well as the response centre’s call in service and mobile application TraXu. It is reassuring to both the business and employees that the NRC are checking in and following up with our teams at all times.
The experience with the NRC has been cooperative and hands on. They regularly engage with us to evolve and optimise the service. The service is efficient, respectful and friendly. The combination of the call and the email helps us to dispatch the calls in an efficient and effective way internally. We would recommend them to other similar utility companies."
Multinet Gas Networks
"In the wake of severe weather storms in June 2021, parts of our gas network in Victoria were significantly impacted, causing damage to the gas network. Ensuring the safety of our customers was critical and led to some challenging days as the business worked to mobilise field crews to complete repairs, and affected customers informed of our progress.
The NRC fault, emergency response and dispatch teams were with us for every step of that journey, attending to all calls, assisting with the messaging and dispatch as well as supporting our Service Provider as they moved through the damaged areas.
The NRC were able to respond quickly and efficiently to any change or request made and delivered a quality and reliable response service during what was a difficult and challenging time, working seamlessly with our teams."
ISO Certifications
Want to know more?
Get in touch with us to find out more how we can help your business.
NRC
CONTACT
For general enquiries:
1300 560 647
info@natresponse.com.au
For technical support:
+61394113193
customerservice@traxu.com
FOLLOW US
Copyright 2021 | Site Disclaimer | Privacy Policy & TraXu Terms of Use