Call Centre Response Services

In an emergency, you need reliability.

With NRC, you can trust that our response officers will be proactively monitoring your emergency hotlines 24 hours a day, 7 days a week.

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Emergencies happen, and usually outside normal business hours. Our response officers proactively monitor your emergency hotlines 24 hours a day, seven days a week.

Fast response times with mandated KPIs of answering 90% of calls answered within 10 seconds

In an ideal world, there would be no emergencies or critical situations requiring immediate, urgent action. However, the reality is, emergencies happen. That’s why NRC offers reliable, efficient call management expertise to deal with real-time situations.

Our emergency hotline and response services can be tailored to your specific needs and include mobilising emergency services, dispatching tasks directly to field resources, call escalation including duty manager notifications and initiating agreed emergency action plans. In addition, we can manage after-hours ranger services for local councils, sending out the ranger to the required location as required.

We also customise our call scripts to your needs and call type, capture caller information for non-emergencies and provide  reportage for you to follow up the next day. At NRC we operate within strict service level agreements, so you can have peace of mind that calls will be answered promptly and professionally every time, leaving you to focus on the situation at hand.

Get in touch to see how we can help you