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Resource Centre

Customer Portal Overview

The NRC Customer Portal is a web-based portal that allows customer users to view and manage details relating to their account, providing greater visibility and insight to their monitoring and inbound call services. The portal offers the following features: Feature Description Dashboard The Dashboard provides a snapshot of the services related to their account, andContinue reading “Customer Portal Overview”

Risk Assessment Configuration

The Risk Assessment functionality allows customers to define the list of questions that would help their employees assess the risks related to an activity prior to commencing. As part of the Risk Assessment Configurations, customers can: Define the list of questions for each activity type and type of answer required (text, picklist or multi-picklist) TheContinue reading “Risk Assessment Configuration”

List Views

List Views provides you with the a set of data that is most relevant to you. In the portal you’ll find list views for Activities, POI (Points of Interests) and Profiles. This section will teach you how to work with list views and maximise some of it’s features such as: Pinning list view or setContinue reading “List Views”

Points of Interest (POI)

Points of Interest allows you create custom locations that can be used for monitoring activities. Points of interest can represent your assets, or buildings, and are particularly useful for locations with no named address. The POI tab allows you to view the list of points of interest for your account. It also allows you toContinue reading “Points of Interest (POI)”

Report Builder

The Report Builder is a visual, drag-and-drop tool which you use to create reports and edit existing ones. The report builder is where you choose a report type, report format, and the fields that make up your report. To launch the report builder, click New Report. To use: From the reports tab, click New Report. Choose a report type,Continue reading “Report Builder”

Find My Team

The Find My Team feature allows customer portal users to view the last known location of employees’ currently undertaking an activity on the map. Users are also allowed to drill down the activity details from the view as well. In addition to the employees’ locations, users can also view the points of interest on theContinue reading “Find My Team”

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CONTACT

For general enquiries:

1300 560 647

info@natresponse.com.au

For technical support:

+61394113193

customerservice@traxu.com